AudioCodes Announces Voice.AI Business Unit


New unit focuses on augmenting AudioCodes' speech recognition and call recording technologies with artificial intelligence to enhance productivity and deliver actionable insights from business voice communications

LOD, Israel, Jan. 23, 2018 /PRNewswire/ --


  • New Voice.AI business unit operates in parallel with AudioCodes' core voice networking business unit
  • Artificial intelligence and machine learning technologies help deliver conversational analytics, enhanced productivity and actionable insights
  • AudioCodes has a large global install base of enterprise session border controllers (SBC) and media gateways, including at strategic network junctions of internal and external communications of Fortune 5000 enterprises, which will be leveraged to introduce new Voice.AI products and services


AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced the new Voice.AI business unit, which builds on AudioCodes Voca speech recognition technology and SmartTAP call recording solution in combination with advanced artificial intelligence (AI) technologies to deliver conversational analytics, productivity and actionable insights for businesses. The new business unit will operate in parallel to the existing Voice Networking unit which constitutes the core of AudioCodes' business operations.

Verbal communications remain the most effective method for complex and critical business transactions and conversations. Yet, most verbal communication is not recorded and is not converted into actionable insights that can help enhance business productivity. AudioCodes is well positioned to help businesses become more productive by capitalizing on a large global install base of enterprise session border controllers (SBC) and media gateways, including at strategic network junctions of internal and external communications of Fortune 5000 enterprises, and with over 100 million ports deployed.

AudioCodes SmartTAP provides enterprises with session recording of IM, voice, video and content sharing for compliance and productivity improvement. Developed over the past seven years, SmartTAP has been adopted largely by financial and utility companies, as well as healthcare and educational institutions.

AC Voca, AudioCodes' voice recognition technology and cloud service, provides enterprises with a set of voice-driven enterprise call routing solutions aimed at improving employee productivity and automating customer calls. Developed by a dedicated team of linguists and speech experts, AC Voca delivers a seamless voice interface and high recognition accuracy, along with conversational voice bot capabilities.

"We at AudioCodes pride ourselves as a leading provider of voice DNA to the evolving digital workplace. Voice is the most fundamental form of human communications" said Shabtai Adlersberg, President and Chief Executive Officer of AudioCodes. "We believe that verbal business communications represent untapped potential for productivity enhancements and actionable insights.  With the new Voice.AI business unit, we are leveraging our large install base and extensive technological know-how to enable large enterprises to realize business benefits from day-to-day conversations."

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AudioCodes invites you to join our online community and follow us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook, and YouTube.

To download AudioCodes' investor relations app, which offers access to its SEC filings, press releases, videos, audiocasts and more, please visit Apple's App Store for the iPhone and iPad or Google Play for Android mobile devices.

About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

For more information on AudioCodes, visit

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2018 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.


Company Contact

IR Agency Contact

Shirley Nakar - Orgad Director,

Investor Relations AudioCodes

Tel: +972-3-976-4000

Philip Carlson/Elizabeth Barker

KCSA Strategic Communications

Tel: +1-212-896-1233

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