AudioCodes SmartTAP Adds Support for Video and MiFID II Compliance

 

Enabling AI-based analysis for enterprises, SmartTAP now delivers 360° internal and external customer interaction recording including voice, video and instant messages

LOD, Israel, Jan. 30, 2018 /PRNewswire/ --

Highlights

  • SmartTAP enables enterprises to drive artificial intelligence based business analytics to enhance productivity and deliver actionable insights from business interactions
  • SmartTAP call recording solution release 4.1 includes new video interaction capturing capability
  • This SmartTAP release enables organizations operating in the European Union to fully comply with the requirements of the new MiFID II directive
  • SmartTAP is now a full 360° recording solution for virtually any organizational interaction type or scenario
  • Enterprise-class architecture ensures SmartTAP reliability and is easily managed with an intuitive web console

Details

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced the launch of its SmartTAP call recording solution release 4.1. SmartTAP is an intelligent, fully certified and secure enterprise interaction recording solution for voice, video and instant messages (IM) that can seamlessly capture and index virtually any customer or organizational interaction across external and internal communication channels.

In the latest release, SmartTAP includes full video interaction capturing functionality which, like the existing voice and IM capturing capabilities, is capable of recording both one-on-one and conference video calls. In addition, SmartTAP can now record a broad range of organizational interaction types, including internal, external and mobile interactions, as well as interactions with remote and federated users. With these capabilities, enterprises are able to start driving artificial intelligence based business analytics in order to enhance productivity and deliver actionable insights from business interactions.

These capabilities mean that SmartTAP can be used with confidence by any organization operating under the European Union's new MiFID II directive. This directive, which came into force in January 2018, was designed to inject further transparency into financial markets. It stipulates that all firms in the EU that sell financial instruments must capture all communications that take place with a customer prior to the actual transaction occurring — including emails, social media conversations and telephone calls.

"In today's increasingly complex business environment, it's more important than ever for companies to choose the right technology to ensure compliance with the stringent rules put in place by the regulatory authorities," commented Nimrode Borovsky, VP Global Marketing at AudioCodes. "The AudioCodes SmartTAP solution, with its comprehensive 360° enterprise interaction recording abilities, fits the bill perfectly for any organization operating under the EU's new MiFID II regulation."

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About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced voice networking and media processing solutions for the digital workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multi-national enterprises and leading tier-1 operators around the world.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2018 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contact

Shirley Nakar - Orgad
Director, Investor Relations
AudioCodes
Tel: +972-3-976-4000
shirley@audiocodes.com  

IR Agency Contact

Philip Carlson/Elizabeth Barker
KCSA Strategic Communications
Tel: +1-212-896-1233 
audc@kcsa.com

 

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SOURCE AudioCodes



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